SHIPPING & DELIVERY POLICY

 

At Bharat Ecom Nexa, we are committed to delivering your orders in a timely, safe, and reliable manner. This policy outlines the terms governing order processing, shipping, and delivery.

 

1. ORDER PROCESSING & DISPATCH:

·        Processing Time:

All orders are processed within 1–3 business days from the date of order confirmation and successful payment.

·        Dispatch Timeline:

Orders are typically dispatched within 48 hours after processing. While we strive to adhere to this timeline, dispatch may be delayed in exceptional circumstances.

·        Order Cut-off Time:

Orders placed after 2:00 PM will be processed on the next business day.

·        Working Days:

Orders are processed and shipped from Monday to Saturday, excluding Sundays and public holidays.

 

2. SHIPPING CHARGES:

·        Shipping charges, if applicable, will be clearly displayed at the time of checkout.

·        Any shipping fees paid are non-refundable, except in cases where the order is cancelled by us or not fulfilled.

 

3. DELIVERY TIMELINE:

·        Estimated delivery time ranges from 3 to 7 business days from the date of dispatch.

·        Delivery timelines may vary based on:

o   Customer location

o   Courier partner operations

o   External logistical factors

·        Deliveries to remote or difficult-to-access areas may take longer than the standard timeframe.

 

4. SERVICEABLE LOCATIONS:

·        Delivery is available only to selected pin codes across India.

·        Customers are advised to use the “Check Delivery” feature on the product page to verify service availability before placing an order.

 

5. SHIPMENT & TRACKING:

·        Orders are shipped through reputed and reliable courier partners to ensure safe handling and timely delivery.

·        Once dispatched, customers will receive tracking details via SMS/email to monitor shipment status in real time.

 

6. SHIPMENT STATUS UPDATES:

Customers will be notified at each stage of order fulfilment:

·        Order Placed – Order successfully received and awaiting processing

·        Processing – Order verification and packaging in progress

·        Ready to Ship – Packed and awaiting courier pickup

·        Dispatched – Handed over to courier and in transit

·        Out for Delivery – With delivery agent for final delivery

·        Delivered – Successfully delivered to the provided address

 

7. DELIVERY ATTEMPTS & FAILURES:

·        Courier partners will typically attempt delivery 2–3 times.

·        If delivery fails due to:

o   Customer unavailability

o   Incorrect or incomplete address the shipment may be returned to us.

·        In such cases, re-shipping charges may apply, and delivery timelines will reset.

 

8. SPLIT SHIPMENTS:

·        While we aim to ship all items in a single package, orders may be delivered in multiple shipments due to product availability or logistical reasons.

·        No additional shipping charges will be levied for split shipments initiated by us.

 

9. CUSTOMER RESPONSIBILITY:

·  Customers must provide accurate and complete shipping details at the time of placing the order.

·        Bharat Ecom Nexa shall not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

 

10. DELAYS & FORCE MAJEURE:

·        While we make every effort to deliver within the estimated timeframe, delays of 0–2 business days may occur due to courier load or operational constraints.

·        We shall not be held liable for delays caused by events beyond our control, including but not limited to:

o   Natural disasters (floods, storms, etc.)

o   Strikes or labour disruptions

o   Government restrictions

o   Transportation or logistics failures

 

11. TAX INVOICE:

·  All shipments are accompanied by a valid tax invoice, in compliance with applicable Indian tax laws and regulations.

 

12. LIMITATION OF LIABILITY:

·     Our responsibility is limited to handing over the shipment to the courier partner within the stipulated processing timeline.

·        Bharat Ecom Nexa shall not be liable for:

o   Delays caused by courier companies or postal authorities

o Any indirect, incidental, or consequential damages arising from delivery delays

 

13. TRANSFER OF RISK:

·        Ownership and risk of the product pass to the customer upon successful delivery of the order.

 

14. RELATED POLICIES:

·   For information regarding cancellations, returns, or refunds, please refer to our Return & Refund Policy.