PRIVACY POLICY

 

 

1. INTRODUCTION:

This Privacy Policy outlines the manner in which Bharat Ecom Nexa (hereinafter referred to as the “Company”, “we”, “us”, or “our”) collects, receives, stores, processes, uses, and discloses personal information of users who access or interact with our website bharatecomnexa.com (the “Site”).

The Company is committed to safeguarding the privacy and confidentiality of user information and ensuring that personal data is handled in a lawful, fair, and transparent manner. This policy is formulated in accordance with applicable laws in India, including the provisions of the Information Technology Act, 2000, and relevant rules and guidelines issued thereunder.

By accessing, browsing, registering on, or using this website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Your continued use of the Site constitutes your express consent to the collection, use, and disclosure of your personal information as described herein.

 

2. CONTACT INFORMATION AND GRIEVANCE REDRESSAL:

For any queries, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, you may contact:

Bharat Ecom Nexa
Ward No. 2, T.R. Phukan Road
Bongaigaon, Assam – 783380, India
Email: contact@bharatecomnexa.com
Phone: +918638732882

Grievance Officer:
The Company shall designate a Grievance Officer in accordance with applicable laws.
Email: contact@bharatecomnexa.com

All grievances shall be acknowledged and addressed within a reasonable time, and in any case within 30 (thirty) days from the date of receipt.

 

3. NATURE AND CATEGORIES OF PERSONAL INFORMATION COLLECTED:

We collect personal information in order to provide, maintain, and improve our services. The types of information collected depend on your interaction with the Site.

 

3.1 Device and Technical Information

When you access or browse the Site, certain information is collected automatically, including but not limited to:

·        Internet Protocol (IP) address

·        Browser type and version

·        Device type, operating system, and settings

·        Time zone and approximate location

·        Pages visited, navigation patterns, and interaction behavior

Purpose:
This information is used to ensure the proper functioning of the website, analyze user behavior, enhance performance, detect fraudulent activity, and improve overall user experience.

 

3.2 Order and Transaction Information

When you make a purchase or attempt to make a purchase, we collect:

·        Full name

·        Billing and shipping address

·        Contact number and email address

·        Payment details (processed securely through third-party payment gateways)

·        Transaction history and order details

Purpose:
To process payments, fulfill orders, generate invoices, arrange shipping, communicate with you, and ensure contractual obligations are met.

 

3.3 Customer Support and Communication Data

When you contact us for support or inquiries, we may collect:

·        Your name and contact details

·        Nature of your query or complaint

·        Correspondence history

Purpose:
To provide effective customer support, resolve disputes, and improve service quality.

 

4. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION:

We process personal data based on the following legal grounds:

·        Consent: When you voluntarily provide your data

·        Contractual Necessity: To fulfil orders and provide services

·        Legal Obligation: To comply with applicable laws

·        Legitimate Interest: For fraud prevention, analytics, and service improvement

 

5. PURPOSES OF USE OF PERSONAL INFORMATION:

Your personal information may be used for the following purposes:

·        Processing and fulfilling orders and transactions

·        Communicating order status, updates, and customer support responses

·        Enhancing website functionality and user experience

·        Conducting analytics and performance monitoring

·        Preventing fraudulent or unauthorized activities

·        Sending promotional and marketing communications (subject to consent)

·        Complying with statutory and regulatory requirements

 

6. DISCLOSURE AND SHARING OF INFORMATION:

We may share your personal information with third parties strictly on a need-to-know basis:

 

6.1 Service Providers

·        Shopify – Website hosting and e-commerce operations

·        Payment gateways – Secure processing of financial transactions

·        Courier and logistics partners – Delivery of products

Only necessary information such as name, address, and contact details is shared.

 

6.2 Legal and Regulatory Disclosure

We may disclose personal information:

·        To comply with applicable laws, regulations, or court orders

·        To respond to lawful requests by public authorities

·        To protect our rights, property, or safety

 

6.3 Data Non-Sale Assurance

We expressly confirm that we do not sell, rent, or trade your personal information to third parties for monetary consideration.

 

7. CROSS-BORDER TRANSFER OF DATA:

Your personal data may be stored or processed in locations outside India through third-party service providers such as Shopify and analytics tools. By using our services, you consent to such transfer, subject to reasonable safeguards.

 

8. COOKIES AND TRACKING TECHNOLOGIES:

We use cookies and similar technologies to:

·        Enable website functionality

·        Remember user preferences

·        Analyze website traffic

·        Provide personalized advertisements

Users may manage cookie preferences through browser settings; however, disabling cookies may affect certain features.

 

9. BEHAVIORAL ADVERTISING:

We may use collected data to provide relevant advertisements through:

·        Google Analytics

·        Shopify Audiences

Users may opt out of such advertising through available opt-out tools and settings.

 

10. DATA RETENTION POLICY:

We retain personal data only for as long as necessary to:

·        Fulfill contractual obligations

·        Provide services

·        Comply with legal requirements

Upon request, data may be deleted subject to legal retention obligations.

 

11. DATA SECURITY MEASURES:

We adopt reasonable technical and organizational safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction.

However, users acknowledge that no system can guarantee absolute security.

 

12. DATA BREACH MANAGEMENT:

In the event of a data breach:

·        Immediate corrective measures shall be taken

·        Affected users and authorities shall be notified where required

·        Appropriate steps shall be implemented to mitigate risks

 

13. USER RIGHTS:

Subject to applicable laws, users have the right to:

·        Access and review their personal data

·        Request correction of inaccurate data

·        Request deletion of personal data

·        Withdraw consent

·        Opt out of marketing communications

 

14. WITHDRAWAL OF CONSENT:

Users may withdraw their consent at any time by contacting the Company. Such withdrawal may limit access to certain services.

 

15. CHILDREN’S PRIVACY:

The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

 

16. THIRD-PARTY LINKS:

The Site may contain links to external websites. The Company is not responsible for their privacy practices.

 

17. DO NOT TRACK SIGNALS:

Due to lack of standardization, the Site does not respond to “Do Not Track” signals.

 

18. LIMITATION OF LIABILITY:

To the extent permitted by law, the Company shall not be liable for unauthorized access, data loss, or misuse arising beyond its reasonable control.

 

19. GOVERNING LAW AND JURISDICTION:

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Bongaigaon, Assam, India and the Gauhati High Court, Guwahati, Assam, India where applicable.

 

20. CHANGES TO THIS PRIVACY POLICY:

The Company reserves the right to update this Privacy Policy at any time. Users are advised to review it periodically.

 

Last Updated: 13 May 2026