RETURN, REFUND & REPLACEMENT POLICY

 

 

1. INTRODUCTION:

This Return, Refund & Replacement Policy (“Policy”) governs purchases made on bharatecomnexa.com operated by Bharat Ecom Nexa (“Company”, “we”, “us”, “our”).
By placing an order, you agree to this Policy, our Terms of Service, and applicable laws in India (including the Consumer Protection Act, 2019 and E-commerce Rules, 2020).

 

2. GENERAL RULE: NO RETURNS AFTER DELIVERY:

As a general rule, returns are not accepted after successful delivery.

Exception: Returns/replacements/refunds are permitted only for:

·        Damaged or defective items

·        Wrong item delivered

·        Missing/incomplete items

All such claims must follow Section 3 and be raised within the stipulated time.

 

3. MANDATORY PROOF (UNBOXING VIDEO):

For any claim, a complete, continuous, unedited unboxing video is required.

The video must clearly show:

·        Sealed package before opening

·        Entire unboxing process

·        Product condition and defect/damage (if any)

·        All contents inside the package

Submission window: within 48 hours of delivery.

❗ Claims without a valid unboxing video or submitted after 48 hours may be rejected, except where mandated otherwise by law.

 

4. DAMAGED / DEFECTIVE / WRONG ITEM:

If verified, we will, at our discretion:

·        Provide a replacement, or

·        Issue a refund (full/partial depending on condition)

We may require return of the item for inspection before final resolution.

 

5. MISSING ITEMS:

If any item is missing:

·        Report within 48 hours with proof

·        We will either:

o   Ship the missing item, or

o   Refund the value of the missing item

 

6. RETURN APPROVAL & REVERSE LOGISTICS:

All requests are subject to verification and approval.

If approved:

·        We may arrange reverse pickup, or

·        Ask you to ship the product to our designated address using a trackable courier

 

Shipping responsibility:

·        If the issue is verified as our fault (defect/damage/wrong item), we bear or reimburse reasonable return shipping cost

·        If not verified, customer bears return cost

 

7. PRODUCT CONDITION FOR RETURNS:

To be eligible:

·        Product must be unused, unaltered, and in original packaging

·        All accessories, manuals, tags must be intact

We reserve the right to reject returns failing these conditions.

 

8. NON-RETURNABLE ITEMS:

The following are not eligible:

·        Used, tampered, or customer-damaged products

·        Items marked “non-returnable” on the product page

·        Claims without valid proof

·        Claims raised after 48 hours (subject to applicable law)

 

9. CANCELLATION POLICY:

·        Orders may be cancelled only before dispatch

·        Once dispatched, cancellation is not permitted

 

10. REFUND POLICY:

 

10.1 Eligibility

·        Refunds are issued only after verification and approval.

 

10.2 Mode of Refund

·        Refunds will be credited to the original payment method

·        If not feasible, we may issue a store credit or alternate mode with your consent

 

10.3 Processing Timeline

·        Refunds processed within 7 working days from approval

·        Bank/payment gateway timelines may vary beyond our control

 

10.4 Partial Refunds

May apply where:

·        Product shows minor damage or missing parts

·        Packaging is not intact

 

11. EXCEPTIONS & FORCE MAJEURE:

We shall not be liable for delays or failures due to events beyond our control (e.g., natural disasters, strikes, transport disruptions).

 

12. FAIR USE & FRAUD PREVENTION:

To prevent misuse:

·        We may limit or reject repeated claims from the same account

·        We may seek additional verification before approval

·        Fraudulent claims may lead to account restriction and legal action

 

13. LIMITATION OF LIABILITY:

To the extent permitted by law:

·        Our liability is limited to the amount paid for the product

·        We are not liable for indirect or consequential losses

 

14. DISPUTE RESOLUTION:

Disputes should first be raised with our support team. If unresolved, they will be handled as per the Dispute Resolution clause in our Terms of Service, subject to Indian law.

 

15. CUSTOMER SUPPORT & GRIEVANCE:

For returns/refunds or complaints:

Bharat Ecom Nexa

Email: contact@bharatecomnexa.com

Phone: +918638732882

Address: Ward No. 2, T.R. Phukan Road, Bongaigaon, Assam – 783380

 

Response Time: Acknowledgement within reasonable time; resolution typically within 7–15 working days depending on case complexity.